ORDERS

All of our jewelry is handmade. Most of our pieces ship within 1-3 business days after your order is placed, however in some cases it could take up to 5 business days. Once your item is on the way, a notification will be sent to you via email. If you would like to check on the status of an order, please email us at info@jewelrybyjamie.com. We know that sometimes you need your jewelry quickly for special occasions and if this is the case we will do everything we can to rush your order. If your order is a rush, please email us and we will send you an email letting you know when you can expect your item as well as the estimated rush shipping charges.

SPECIAL ORDERS:

Adjustment of sizes: We want your jewelry to fit you perfectly. If you would like to customize the length of our necklaces, earrings, or bracelets, please email us at info@jewelrybyjamie.com. Let us know the item you would like to have adjusted and in most cases there will be no extra charge for custom sizing.  If there is an extra charge we will contact you for an additional Paypal payment.

PLEASE NOTE: RINGS CAN NOT BE RESIZED. Ring sizes may be slightly smaller or larger due to imperfect circular ring shanks. I try my best to measure each ring on a metal ring mandrel and round to the closest number for sizing but it is best to physically try on rings to ensure the best fit.

DOMESTIC US SHIPPING:

We currently offer shipping to our US customers through USPS. Once shipped, your packages should arrive in 3-10 business / working days. If you need your jewelry sooner, please contact us at info@jewelrybyjamie before placing your order so we can calculate additional handling and shipping costs. We cannot ship to APO/FPO & P.O. Boxes. If you live outside of the US, please email info@jewelrybyjamie before placing your order. 

PAYMENT:

We accept payments in US dollars ($) through Paypal. You can order online through our secure shopping cart. 

SALES-TAX:

All orders shipped to Alabama will be charged the local sales tax. Customers located outside of Alabama are not charged sales tax, but are responsible for paying all local taxes for their purchases to their home state.

PAYMENT AND ONLINE SECURITY:

Protecting your private information is our highest priority. We encourage you to feel comfortable using your credit card to purchase our jewelry. We use industry-standard Secure Sockets Layer (SSL) encryption technology to protect your personal information. 

PRIVACY POLICY:

Your privacy is very important to us. When you make a purchase from us online, we collect your name, billing and shipping addresses, phone number, and email address. You provide this information to us so that we can process and ship you your order. We do not sell information to anyone. We will occasionally utilize 3rd party email management sources to deliver emails to those who have requested to receive emails from us. When you order from us, you will be placed on the Jewelry by Jamie email list. If you should wish to unsubscribe, you may do so at any time by simply emailing us with "unsubscribe" in the subject line.

RETURNS:

ALL SALES ARE FINAL. No returns, or exchanges. Please shop with intention. Review all photos and read all descriptions carefully. If you have questions about a specific item, please send an email to info@jewelrybyjamie.com and I will provide additional information.

Items are handmade and will have imperfections. Ring sizes may be slightly smaller or larger due to imperfect circular ring shanks. I try my best to measure each ring on a metal ring mandrel and round to the closest number for sizing but it is best to physically try on rings to ensure the best fit.

MATERIALS:

We handpick all of our materials and gemstones and hand-make some of our findings. All stones & findings will naturally vary to some degree in color, size and shape. 

Brass, copper, 925 silver plated, along with metal alloy components maybe be used in all pieces.If you have a sensitivity to any metal, please carefully read the product descriptions to make sure the item you purchase will not cause a reaction. 

Metal findings and wire may change color, oxidize, tarnish or patina over time. 

Some items are delicate and if dropped may break so be mindful when removing your jewelry.

Actual items may vary slightly than they appear in photographs. We do the best to take high quality images that best represent the actual items, however slight variations should be expected due to different screen settings on monitors, tablets, and smart phones. 

You should read all descriptions and review all images closely before selecting your purchase. If you need more information about an item, please contact us at info@jewelrybyjamie.

CARE OF YOUR JEWELRY:

Metal components naturally oxidize and will require polishing from time to time. A polishing cloth is excellent to use to clean tarnished areas. NEVER use harsh chemicals or submerge your jewelry in water. 

A slightly damp wash cloth can be used to clean your jewelry, but be sure to dry thoroughly before storing. Always store your jewelry in a plastic tarnish free bag to prevent oxidation.

Remove jewelry before swimming, exercising or other physical activities. Chains are delicate and can easily break if pulled on so remove before playing with children or animals.

Never wear your jewelry to sleep and always store in a protective box or storage bag.

Keep all jewelry items away from direct sunlight and heat.